Everrich Industries Product Return & Refund Policy

If the product you received has a defect or does not meet your expectation, you may contact us for a return within 30 days of purchase. Please note that we may ask your reason for returning, which will help us know where we can improve. Please make sure the product you want to return is in like-new and resalable condition, with its original packaging included in the return parcel. Non-resalable conditions include — but are not limited to — mud, dirt, grease, paint, animal fur, visible scratches, rips, cigarette smoke odor etc., on the returned product that changes its original outer appearance or inner structure which affects its functionality and durability. Products returned in non-resalable condition will not qualify for a refund, so we urge customers to treat the received products with care. For returns due to reasons other than a problem with the received product, such as buyer’s remorse, we may deduct a 25% restocking fee of the product sale price from your refunded amount. Return shipping cost is not included.

For defective products, please provide pictures to us so we can inform the manufacturer of production issues and improve our product offerings in the future. We will offer compensation in the form of free product replacement, refund, or credit for cases of product defects.

Although we do our best to securely package each order, products will occasionally be damaged during transit. If the packaging arrives in damaged condition, please check the contents inside, as they may be damaged as well. If the products inside are also damaged, please keep them in your possession and contact us immediately, so that a claim can be filed with the carrier. In addition, please provide pictures of the parcel condition for evidence of damage.

Please fill out the form below and we’ll connect with you to resolve any issues you may have experienced: